The problem with most customer service outsourcing companies is that they do not show the required consistency when it comes to attending customers. The level is not the same across all agents because some are experienced and some are not. Some are polite and some are naturally aggressive. The lack of uniformity in the quality of support often leaves customers befuddled. After a very good experience with an agent, they expect the same from the next one. But when the experience is inferior, they often lose faith in your brand.Continue reading
Internet has brought with itself a range of technologies that have allowed companies to improve their operations. But, the use of Internet has also enhanced the knowledge of customers/subscribers, who now expect a lot more from their product and service providers.
In the present age of technology, people have found an easy way to connect with their friends, colleagues and family via the Internet. But ironically, despite this ability to connect easily, the emotional disconnect is rising fast. Friends on Facebook are not really friends; Twitter is filled with limelight hoggers and regardless of the warmth of comments on YouTube, there is a real dearth of actual heart-felt care in the virtual world.
Every business is done for one and one purpose only and that is to make profit. One of the easiest ways to make profit is to opt for customer service outsourcing instead of running an in-house operation. But many companies do not realize its true potential because of their apprehensions about an outsourced operation.Continue reading