IT Support Services
OSS & Billing Solutions
Welcome to Vcare Corporation
The world is getting ever so smaller with the widening reach of the Internet. Globalization is upon us and we are entering a new era of association. There is no point in relying on old practices. There is no reason to stop at being just good. To make most of the globalization, it is best to associate with service providers from around the world. It is time to expand your horizons and find the best workforce to accomplish your tasks. It is time to outsource.
Vcare Corporation: The Single Point for Domestic Call Center and Back Office Outsourcing
Customer service outsourcing has played a vital role in shaping the fortunes of many companies. We, at Vcare Corporation, offer a range of time-tested call center services. Our call center services comprise:
- Customer care support and help desk support
- Appointment setting or sales visits
- Order management services
- Multi-language communication support
- DRTV or direct response
- Order or credit card processing services
- Catalog and order entry services
Backed by an adept workforce and management, each of the above-mentioned services are provided to meet the requirements of different businesses.
Apart from call center services, we also offer specialized services for back office and technical support. Our back office services include:
- Data mining
- Data harvesting
- Data entry
- Data building
The technical support services that we offer are widely acclaimed by clients from across the globe. Our technical support executives are well-versed in their domain and have a logical mindset to ensure smooth resolutions to even the most difficult problems.
Vcare Corporation: Leading IT Support Customer Service Outsourcing Provider
Whether it is Microsoft .NET, J2EE or VC++, you name the platform and we have it covered. We have associated with the world’s leading software companies in projects that have involved ticketing and return material authorization systems. Our delivery of multi-dimensional CRM systems meets modern-day customer service outsourcing requirements. We also deliver XML applications that have been received well by our clients.
When it comes to IVR application development, Vcare Corporation has emerged as one of the leading providers in the industry. Some of our IVR solutions are:
- Text to speech software applications
- Custom implementation and reporting
- Campaign development
- Quality transcriptions and professional voice services
Infrastructure is crucial to any organization’s operations. We ensure proper delivery of customer applications and help in cutting the cost of operations by a significant margin. Below are some of our important infrastructure services:
- Service management
- Business continuity review
- Call management
- System monitoring
- Problem and change management
Vcare Corporation: Stay Proactive with Analytical Services
Market requirements can change before you blink twice. This is why; you need to stay ahead of trends by employing analytical services. Our analytical services feature:
Finance & administration outsourcing services – Include services like the accounting of travel expenses and payable, reporting, supply-chain accounting, pricing details, and administration.
Email chat support services – Include services like technical support, order fulfillment verification, computer-aided response, manual response, purchase processes and online credit applications.
Data research services – Include web research services, online data entry services, company research, surveys, and analysis.
OSS & Billing Solutions – OSS & Billing Solutions are useful in meeting the complex requirements of telecom businesses of today. As part of our OSS & Billing services we offer the following modules:
Lifeline ETC module – It offers validation of addresses, credentials, duplicate checks, 497 reporting and a range of other features.
Agent portal module – Allows an agent to view his real-time commissions and activations. It can also be used for categorizing agents operating at different levels. Moreover, agents can place new order requests and keep a track of inventory using this service.
CSR module – It can be used for grading customers into different statuses, accessing customer information along with access of CDRs on a real-time basis for Sprint and Verizon-based accounts.
About Vcare Corporation:
Vcare Corporation, one of the leading Business Process Outsourcing companies of the world has carved a niche for itself in the realm of ITES outsourcing business, capitalizing its vast experience of more than a decade.
Headquartered in Seattle, Washington, Vcare offers..
Being a leading provider of customer-centric contact center solutions, Vcare has a wide network of delivery centers across:
- North America (New Jersey)
- Western EU (Netherlands)
- Eastern EU (Albania)
- Asia (India)
- South America (Columbia)
Vcare shines in Comptel Plus Spring 2013 Expo, Las Vegas.
COMPTEL PLUS Spring 2013 Convention & EXPO featured…
SureTax join hands with Vcare, the leading Communications Billing Software Provider.
SureTax, a prominent telecom taxation solutions provider..
End-to-end Cisco based customer support service provided by Vcare Corporation to our customers across the world is incredible. The delivery model adopted by them has proved to be a driving force behind our happy and satisfied customers. – Client
During my four years stay in the organization, I found the place to be an ideal one to kick start my career as a BPO employee. The hard work and dedication of the employees to portray a clean and clear picture of the company in the global scenario is recommendable. – Employee