Advanced IVR: In the modern days, IVR system has become the backbone of a contact center that interacts with the callers through a pre-recorded voice and gathers information from them via computerized menu, before routing calls to agents. The advanced IVR solutions adopted by Vcare exhibits the following features:
Text to speech: This feature allows converting any information derived from the customer via touch-tone telephone keypad into spoken words.
Real time information to caller: This facility enables the customers to check their real time payment status, shipment status, phone balance, etc., through their keypad inputs without speaking to our agents.
Database integration: The technology easily integrates with third party databases allowing the agents to achieve the right information instantly being drawn from the underlying database.
Advanced call screening: This feature screens each call that comes to our agents and notifies them with the caller information even before the call is answered. Thus, enabling our agents to provide the best quality services to the customers.
Advanced call switching: Integrated with our database, this feature automatically routes the calls of our frequent customers to a set of agents, who can answer their queries to their satisfaction. It enables bulk voice messaging and configuration of complex call flows for creation of easy user experience.
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