As the business world wakes up to the advantages gained by outsourcing IT services, call center outsourcing services have come into prevalence. No longer are entrepreneurs fazed by the prospect of offloading their customers’ vital data to remotely located outsourcing vendors. Both domestic and offshore outsourcing ventures are regarded as great opportunities to cut down cost and at the same time exploit the elusive talent of experienced outsourced agents and managers.
Nowadays, the image of a brand is everything. Especially for a global consumer base that is no longer bound to the local vendors for supply of goods, it is the quality that really matters. How good the product is in terms of quality/cost and how well the customer is treated are the main selling points of any consumer good. Continue reading
In the present age of technology, people have found an easy way to connect with their friends, colleagues and family via the Internet. But ironically, despite this ability to connect easily, the emotional disconnect is rising fast. Friends on Facebook are not really friends; Twitter is filled with limelight hoggers and regardless of the warmth of comments on YouTube, there is a real dearth of actual heart-felt care in the virtual world.
Faith and loyalty are two important virtues on which the fate of a business rests upon. But due to a rise in competition and increased customer scrutiny, these two pillars are shaking. No longer can you expect your customers to forgive your mistakes by considering the past work you have done. One bad customer experience and you are sure to get bad reviews, either on social media or directly via your customer support team.
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These days, many people go online and log in to various accounts on social media and seem to forget about telephone conversations. In fact, studies show that millennials and the younger generation are so engrossed with their online presence that they forget to even pick up the phone and have a basic conversation.
According to Glassdoor.com, the salary of an office administrator working in New York City in the USA is $46,887 per year. That’s a handsome package for an adept administrator who can streamline your work operations and straighten out the issues hampering your business. But, when it comes to startups, not many budding entrepreneurs can afford to part with such a hefty sum, at least not in the beginning.
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