The average company either responds to consumer emails too slowly or not! You’re damaging your brand in the eyes of your customers by failing to react to customer emails immediately and aggressively.
Call center services are deemed essential for a business to operate these days. It is important that you have customers on your side, or you risk losing them eventually. Maintaining consistency in call center service is the mantra for success. But it is easier said than done.Continue reading
It is very surprising to see that email support services are still not used by every company running a customer support department. Continue reading
If you are running a voice-based customer care and think that it is enough, then think again. Your customers are more different than you can ever imagine. Everyone has different requirements and email support services is one such requirement of many customers. Not only it brings in the much-needed variety in your customer care strategy, it also serves as a good advertisement for your brand.Continue reading
Long before the inception of the Internet, mails were the preferred mode of communication for humans. Even after the invention of the telephone, people still resorted to writing long mails for communicating matters in detail. Continue reading