oss bss solutions

Emerging Businesses and Their Need for Cloud-Based OSS BSS Solutions

The advent of new technologies like IoT and 5G are putting intense pressure on the B/OSS systems employed by telcos. Everyone wants their services to be run smoothly, which is the primary reason why OSS BSS solutions have become vitally important. According to a statistic, the OSS/BSS market is expected to be worth $71 billion by 2020. This is quite a large sum in terms of money and also includes investments by non-telecom based companies.

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customer database management

Leverage Customer Database Management with Tried and Tested Outsourcing Solutions

Marketing plays a vital role in any business operation. Without marketing, it is hard to envision a consistently growing business. Just about any marketing campaign relies heavily on the quality of data received through different mediums. For example, customer behavior information received via CRM can be put to good use in formulating new plans and offers. Or, market data about the utilization of popular technologies can give you insights about which technology you should employ.Continue reading

customer-support-service

Make Customers Believe in Your Product by Offering More than Just Customer Support

Faith and loyalty are two important virtues on which the fate of a business rests upon. But due to a rise in competition and increased customer scrutiny, these two pillars are shaking. No longer can you expect your customers to forgive your mistakes by considering the past work you have done. One bad customer experience and you are sure to get bad reviews, either on social media or directly via your customer support team.

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email support outsourcing services

Importance of Email Support Outsourcing for Modern-Day Businesses

Long before the inception of the Internet, mails were the preferred mode of communication for humans. Even after the invention of the telephone, people still resorted to writing long mails for communicating matters in detail. The same holds true even in this electronic age, when we are seeing a proliferation of mobile devices in every nook and cranny. Although most of the communication is being handled by phone support agents, email support outsourcing services are still the preferred mode when it comes to detailed communications.

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Telecom Billing Management System

Analyzing Telecom Billing Management System with an Eye on Future Trends

A study by ‘Stratistics MRC’, a leading global survey company, reveals that global telecom billing market is expected to grow from $8.98 billion in 2017 to $20.99 billion by 2026. This stat shows a compound annual growth rate of nearly 10%, which indicates quite a prominent rise in the importance of telecom billing management system. The projected growth in the field of billing clearly shows that most companies realize its potential as the difference maker and consider it to be the tool that breaks the tie between competitors.

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back office outsourcing

How Back Office Outsourcing Services Can Help You Expand Your Business?

Businesses of today are dynamic in nature. What is good today, may not be so good tomorrow, and may vanish without a trace the day after tomorrow. This is why, it is critical to stay on your toes at all times and keep on evolving.

Times are past when the same methodology used to drive businesses for decades. Now, with creation of new tech every next month, it has become imperative to change according to the requirements. The same goes for back office operations, which are now deemed essential yet suitable for outsourcing. Back office outsourcing has become the go-to tool for companies, who are finding it hard to keep up with an ever-expanding business.

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telecom postpaid biling system

All You Need to Know about the Operations of Telecom Postpaid Billing System

Evolution of technology has touched each and every aspect of our lives. There are some changes we experience, like evolution of social platforms such as Facebook and there are some changes that we don’t, like evolution of telecom postpaid billing system.

After passing through many levels of abstraction, the telecom services are delivered to our doorsteps and we simply don’t bother about their complexity. Worried, that something could go wrong! Don’t be, the telecom billing systems of today are innovative, robust and most important of all, they are reliable. Want to know what makes them work so well, read on.

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