We are living in a world where only those things sell that are marketed well. A brand has to be popular for it to do well. But advertisement and promotions only get you through the starting phase. The journey afterwards is more challenging and requires consistent efforts from your manufacturing, service delivery, testing and customer care team. While the first three teams can be located in-house, the customer care team is best left to the experts. Call center outsourcing services are specialized services that earn their bread and butter from customer-facing tasks. So, it is hard to match the level of a superior call center outsourcing vendor by running a dedicated in-house operation.Continue reading
Ever wondered why your competitors are getting more orders than you? Entrepreneurs often ask this question, especially if they believe their product/service is superior. The answer is actually quite simple. Today’s market is all about marketing and sales. You need to be there for your customers whenever they make a contact. And, it is very much possible that your competitors are answering more calls than you, and are able to get more orders. Nowadays, you have call center outsourcing and IVR outsourcing services that can be used for attending large volume of calls. You can choose either one of them to give a boost to your business.Continue reading
Call centers are an indispensable part of business operations. In order to succeed as an entrepreneur, it is essential to have a call center that you can depend on. While running a call center in-house provides you complete control over its operations, it is not a lucrative business proposition. Capital expenses alone can destabilize your core operations. And, even if you have enough capital, you would be pushed to the limit. Always remember that a call center requires your complete focus. In case, you don’t have time to invest, never run an in-house call center. Instead choose a dependable call center partner. Call centers India are a worthwhile proposition and can help you immediately improve your image in front of your customers.
We live in times where the growth rate of technology is at an all-time high. Industries are getting disrupted time after time with the frequent emergence of new technologies. As companies keep on transforming their operations, it is hard to ascertain the reception of one’s new product/services.Continue reading
Faith and loyalty are two important virtues on which the fate of a business rests upon. But due to a rise in competition and increased customer scrutiny, these two pillars are shaking. No longer can you expect your customers to forgive your mistakes by considering the past work you have done. One bad customer experience and you are sure to get bad reviews, either on social media or directly via your customer support team.Continue reading
These days, many people go online and log in to various accounts on social media and seem to forget about telephone conversations. In fact, studies show that millennials and the younger generation are so engrossed with their online presence that they forget to even pick up the phone and have a basic conversation.