We live in times where the growth rate of technology is at an all-time high. Industries are getting disrupted time after time with the frequent emergence of new technologies. As companies keep on transforming their operations, it is hard to ascertain the reception of one’s new product/services.
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In the present age of technology, people have found an easy way to connect with their friends, colleagues and family via the Internet. But ironically, despite this ability to connect easily, the emotional disconnect is rising fast. Friends on Facebook are not really friends; Twitter is filled with limelight hoggers and regardless of the warmth of comments on YouTube, there is a real dearth of actual heart-felt care in the virtual world.
The advent of new technologies like IoT and 5G are putting intense pressure on the B/OSS systems employed by telcos. Everyone wants their services to be run smoothly, which is the primary reason why OSS BSS solutions have become vitally important. According to a statistic, the OSS/BSS market is expected to be worth $71 billion by 2020. This is quite a large sum in terms of money and also includes investments by non-telecom based companies.
Marketing plays a vital role in any business operation. Without marketing, it is hard to envision a consistently growing business. Just about any marketing campaign relies heavily on the quality of data received through different mediums. For example, customer behavior information received via CRM can be put to good use in formulating new plans and offers. Or, market data about the utilization of popular technologies can give you insights about which technology you should employ.Continue reading
Every business is done for one and one purpose only and that is to make profit. One of the easiest ways to make profit is to opt for customer service outsourcing instead of running an in-house operation. But many companies do not realize its true potential because of their apprehensions about an outsourced operation.
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It’s no secret that telecom industry is going through a major transformation. With traditional telecom services no longer driving revenues, there is an urgency to bring new services to the market quickly. To fulfill this requirement, cutting-edge OSS BSS solutions are required and they are needed ASAP.
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Faith and loyalty are two important virtues on which the fate of a business rests upon. But due to a rise in competition and increased customer scrutiny, these two pillars are shaking. No longer can you expect your customers to forgive your mistakes by considering the past work you have done. One bad customer experience and you are sure to get bad reviews, either on social media or directly via your customer support team.
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These days, many people go online and log in to various accounts on social media and seem to forget about telephone conversations. In fact, studies show that millennials and the younger generation are so engrossed with their online presence that they forget to even pick up the phone and have a basic conversation.
Long before the inception of the Internet, mails were the preferred mode of communication for humans. Even after the invention of the telephone, people still resorted to writing long mails for communicating matters in detail. The same holds true even in this electronic age, when we are seeing a proliferation of mobile devices in every nook and cranny. Although most of the communication is being handled by phone support agents, email support outsourcing services are still the preferred mode when it comes to detailed communications.
A study by ‘Stratistics MRC’, a leading global survey company, reveals that global telecom billing market is expected to grow from $8.98 billion in 2017 to $20.99 billion by 2026. This stat shows a compound annual growth rate of nearly 10%, which indicates quite a prominent rise in the importance of telecom billing management system. The projected growth in the field of billing clearly shows that most companies realize its potential as the difference maker and consider it to be the tool that breaks the tie between competitors.