Handling customers is a task that is as much important as it is intricate. With competition rising between companies, the need to look after customers in their time of need has become more important than ever. Continue reading
Internet has brought with itself a range of technologies that have allowed companies to improve their operations. But, the use of Internet has also enhanced the knowledge of customers/subscribers, who now expect a lot more from their product and service providers.
Nowadays, the image of a brand is everything. Especially for a global consumer base that is no longer bound to the local vendors for supply of goods, it is the quality that really matters. Continue reading
We live in times where the growth rate of technology is at an all-time high. Industries are getting disrupted time after time with the frequent emergence of new technologies. As companies keep on transforming their operations, it is hard to ascertain the reception of one’s new product/services.Continue reading
In the present age of technology, people have found an easy way to connect with their friends, colleagues and family via the Internet. But ironically, despite this ability to connect easily, the emotional disconnect is rising fast.Continue reading
Marketing plays a vital role in any business operation. Without marketing, it is hard to envision a consistently growing business. Just about any marketing campaign relies heavily on the quality of data received through different mediums. Continue reading
Every business is done for one and one purpose only and that is to make profit. One of the easiest ways to make profit is to opt for customer service outsourcing instead of running an in-house operation. But many companies do not realize its true potential because of their apprehensions about an outsourced operation.Continue reading
It’s no secret that telecom industry is going through a major transformation. With traditional telecom services no longer driving revenues, there is an urgency to bring new services to the market quickly. To fulfill this requirement, cutting-edge OSS BSS solutions are required and they are needed ASAP.Continue reading