It is very surprising to see that email support services are still not used by every company running a customer support department. Continue reading
A business operation has many different vital components. There is front office that remains at the heart of the decision making, and there are back office support services that are ignored. Continue reading
We are living in a world where only those things sell that are marketed well. A brand has to be popular for it to do well. But advertisement and promotions only get you through the starting phase.Continue reading
Talent for customer service is considered to be an important requirement. But even more important is the ability to bring in the results, which in customer support outsourcing lingo is CSAT.Continue reading
Gone are the days when you could have just ignored back office support services and still sustained a solid business operation. Continue reading
The problem with most customer service outsourcing companies is that they do not show the required consistency when it comes to attending customers. The level is not the same across all agents because some are experienced and some are not. Some are polite and some are naturally aggressive. The lack of uniformity in the quality of support often leaves customers befuddled. After a very good experience with an agent, they expect the same from the next one. But when the experience is inferior, they often lose faith in your brand.
If your competitors have decided to Outsource Customer Services and you want to do the same, then do it for the right reasons and not just follow into their footsteps blindly. Continue reading
Any business requires robust customer services to be successful. These services can be in-house while others are externally sourced. To select the best third-party company to perform some of the services, consider some issues companies in the same line of work have faced and how they affected them either negative or positive.
Ever wondered why your competitors are getting more orders than you? Entrepreneurs often ask this question, especially if they believe their product/service is superior. Continue reading
Most companies that outsource back office do not weigh in the value of work culture prevalent in the outsourced company. Continue reading