As the business world wakes up to the advantages gained by outsourcing IT services, call center outsourcing services have come into prevalence. No longer are entrepreneurs fazed by the prospect of offloading their customers’ vital data to remotely located outsourcing vendors. Both domestic and offshore outsourcing ventures are regarded as great opportunities to cut down cost and at the same time exploit the elusive talent of experienced outsourced agents and managers.
Nowadays, the image of a brand is everything. Especially for a global consumer base that is no longer bound to the local vendors for supply of goods, it is the quality that really matters. How good the product is in terms of quality/cost and how well the customer is treated are the main selling points of any consumer good. Continue reading