Call center services are deemed essential for a business to operate these days. It is important that you have customers on your side, or you risk losing them eventually. Maintaining consistency in call center service is the mantra for success. But it is easier said than done.Continue reading
Customer satisfaction is an important virtue of a call center company. If you get consistently good CSAT scores, you can improve the image of your business. Continue reading
It is very surprising to see that email support services are still not used by every company running a customer support department. Continue reading
Long before the inception of the Internet, mails were the preferred mode of communication for humans. Even after the invention of the telephone, people still resorted to writing long mails for communicating matters in detail. Continue reading