Call center services are indispensable for modern-day business operations. As they are the representatives of a brand, they need to be run with great care. But oftentimes, call centers are overlooked because companies do not have sufficient capital or time on their hand.Continue reading
Handling customers is a task that is as much important as it is intricate. With competition rising between companies, the need to look after customers in their time of need has become more important than ever. Continue reading
We live in times where the growth rate of technology is at an all-time high. Industries are getting disrupted time after time with the frequent emergence of new technologies. As companies keep on transforming their operations, it is hard to ascertain the reception of one’s new product/services.
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In the present age of technology, people have found an easy way to connect with their friends, colleagues and family via the Internet. But ironically, despite this ability to connect easily, the emotional disconnect is rising fast. Friends on Facebook are not really friends; Twitter is filled with limelight hoggers and regardless of the warmth of comments on YouTube, there is a real dearth of actual heart-felt care in the virtual world.