We are living in a world where only those things sell that are marketed well. A brand has to be popular for it to do well. But advertisement and promotions only get you through the starting phase. The journey afterwards is more challenging and requires consistent efforts from your manufacturing, service delivery, testing and customer care team. While the first three teams can be located in-house, the customer care team is best left to the experts. Call center outsourcing services are specialized services that earn their bread and butter from customer-facing tasks. So, it is hard to match the level of a superior call center outsourcing vendor by running a dedicated in-house operation.Continue reading
Call center services are indispensable for modern-day business operations. As they are the representatives of a brand, they need to be run with great care. But oftentimes, call centers are overlooked because companies do not have sufficient capital or time on their hand.Continue reading
Handling customers is a task that is as much important as it is intricate. With competition rising between companies, the need to look after customers in their time of need has become more important than ever. Continue reading
As the business world wakes up to the advantages gained by outsourcing IT services, call center outsourcing services have come into prevalence. No longer are entrepreneurs fazed by the prospect of offloading their customers’ vital data to remotely located outsourcing vendors. Both domestic and offshore outsourcing ventures are regarded as great opportunities to cut down cost and at the same time exploit the elusive talent of experienced outsourced agents and managers.
Nowadays, the image of a brand is everything. Especially for a global consumer base that is no longer bound to the local vendors for supply of goods, it is the quality that really matters. How good the product is in terms of quality/cost and how well the customer is treated are the main selling points of any consumer good. Continue reading
We live in times where the growth rate of technology is at an all-time high. Industries are getting disrupted time after time with the frequent emergence of new technologies. As companies keep on transforming their operations, it is hard to ascertain the reception of one’s new product/services.Continue reading
In the present age of technology, people have found an easy way to connect with their friends, colleagues and family via the Internet. But ironically, despite this ability to connect easily, the emotional disconnect is rising fast. Friends on Facebook are not really friends; Twitter is filled with limelight hoggers and regardless of the warmth of comments on YouTube, there is a real dearth of actual heart-felt care in the virtual world.
Faith and loyalty are two important virtues on which the fate of a business rests upon. But due to a rise in competition and increased customer scrutiny, these two pillars are shaking. No longer can you expect your customers to forgive your mistakes by considering the past work you have done. One bad customer experience and you are sure to get bad reviews, either on social media or directly via your customer support team.Continue reading