Whenever a customer phones a call center, he expects his issue/query to be resolved. There are many things that a caller looks for: short wait time and accurate resolution being the most important.Continue reading
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Explained: Customer Service Outsourcing Is the Modern-Day Profit Maker
Every business is done for one and one purpose only and that is to make profit. One of the easiest ways to make profit is to opt for customer service outsourcing instead of running an in-house operation. But many companies do not realize its true potential because of their apprehensions about an outsourced operation.
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