It’s no secret that telecom industry is going through a major transformation. With traditional telecom services no longer driving revenues, there is an urgency to bring new services to the market quickly. To fulfill this requirement, cutting-edge telecom OSS BSS solutions are required and they are needed ASAP.Continue reading
Make Customers Believe in Your Product by Offering More than Just Customer Support
Faith and loyalty are two important virtues on which the fate of a business rests upon. But due to a rise in competition and increased customer scrutiny, these two pillars are shaking. No longer can you expect your customers to forgive your mistakes by considering the past work you have done. One bad customer experience and you are sure to get bad reviews, either on social media or directly via your customer support team.Continue reading
Reasons Why Good Customer Service Matters in a Digital Age
These days, many people go online and log in to various accounts on social media and seem to forget about telephone conversations. In fact, studies show that millennials and the younger generation are so engrossed with their online presence that they forget to even pick up the phone and have a basic conversation.
Importance of Email Support Outsourcing for Modern-Day Businesses
Long before the inception of the Internet, mails were the preferred mode of communication for humans. Even after the invention of the telephone, people still resorted to writing long mails for communicating matters in detail. Continue reading
Analyzing Telecom Billing Management System with an Eye on Future Trends
A study by ‘Stratistics MRC’, a leading global survey company, reveals that global telecom billing market is expected to grow from $8.98 billion in 2017 to $20.99 billion by 2026. Continue reading
How Back Office Outsourcing Services Can Help You Expand Your Business?
Businesses of today are dynamic in nature. What is good today, may not be so good tomorrow, and may vanish without a trace the day after tomorrow. This is why, it is critical to stay on your toes at all times and keep on evolving.Continue reading
All You Need to Know about the Operations of Telecom Postpaid Billing System
Evolution of technology has touched each and every aspect of our lives. There are some changes we experience, like evolution of social platforms such as Facebook and there are some changes that we don’t, like evolution of telecom postpaid billing system.Continue reading
Why Passion Can Get You in Trouble While Starting a New Business?
According to Glassdoor.com, the salary of an office administrator working in New York City in the USA is $46,887 per year. That’s a handsome package for an adept administrator who can streamline your work operations and straighten out the issues hampering your business. But, when it comes to startups, not many budding entrepreneurs can afford to part with such a hefty sum, at least not in the beginning.Continue reading