While consumer expectations are at an all-time high, there are also an unprecedented number of tales about poor customer service. Because disgruntled consumers don’t hesitate to share their negative online experiences. A lot of companies, including Disney, Starbucks, Ikea, Shopify, and others, have established their reputations in the minds of consumers with their above-average customer service. Why not your company, then? Even Every company, whether it is a startup or an established small business, must receive and process inbound consumer queries. According to about 61% of consumers, organizations’ subpar inbound call center services are the reason they quit doing business with them.
