If your competitors have decided to outsource customer service and you want to do the same, then do it for the right reasons and not just follow into their footsteps blindly. Continue reading
Any business requires robust customer services to be successful. These services can be in-house while others are externally sourced. To select the best third-party company to perform some of the services, consider some issues companies in the same line of work have faced and how they affected them either negative or positive.
Ever wondered why your competitors are getting more orders than you? Entrepreneurs often ask this question, especially if they believe their product/service is superior. Continue reading